Long distance

[botb1314]

Please Help 

I brought the 500 min hong kong, china, it does not work. 6ut1 error or you do not have voice. 

[computergeek541]

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@botb1314 wrote:

The exit code is 011

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Exit codes do not need to be used. While 011 will usually work, + and then the country code will suffice.

[botb1314]

The exit code is 011

[computergeek541]

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@botb1314 wrote:

Please Help 

I brought the 500 min hong kong, china, it does not work. 6ut1 error or you do not have voice. 

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Does your plan include phone calls?  A long distance add-on cannot be used if you are on a data-only price plan.

[esjliv]

@botb1314 ,

If you completed the 2-step process, make sure to REBOOT your phone.

[JoyLuck]

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@botb1314 wrote:

Please Help 

I brought the 500 min hong kong, china, it does not work. 6ut1 error or you do not have voice. 

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Log into self service to confirm the add on is there. It is a 2 step process. You added the funds now go back in and make the purchase.