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[pgaogden]

Trying to login.  It doesn't recognize my email.  It says user name or email -- so which one is it.  When I first went to by my SIM card the gentleman asked me to make a 4 digit password and then I made another one when I got home when it asked me to.  It doesn't accept either of these passwords plus I went to the "forget password" to change my password, it said it Failed.  

[Yummy]

If you never created self-serving account, you should.

https://selfserve.publicmobile.ca/self-registration/

https://selfserve.publicmobile.ca/forgot-password/

[hairbag1]

@pgaogden..click this link for step-by-step instructions on how to create your PM self serve account. Make sure to write down and save your passwords and pin numbers...you may need them handy in the future.

https://www.publicmobile.ca/en/on/get-help/articles/create-a-self-serve-account

[iliketotalk]

@pgaogden Hello if it continues to lock you out after following above suggestions you will need to open a ticket through Simon to speak to a customer service agent type in password reset they will help you  Click here 

[softech]

@pgaogden in this case, you can open ticket with PM support and have them to reset both your password and PIN

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[dust2dust]

If you signed up in a store then you need to create the account. Click on Sign in upper right then My Account and then on the right side click Create account.