Logging into account for the first time Pin Code Issue

[Tester4500]

Hi,

So I signed up for the first time for public mobile, and could not receive the PIN code when logging in, what do I do to be able to log in to my account? Yes, the text works, and I have ported my phone number.

[jiny]

I am the same situation. Can I know how to fix?

[Tester4500]

Got it fixed thanks!

[Tester4500]

I did log in via browser, and they want to confirm the phone number before proceeding. And to get full access

[Tester4500]

I can receive inbound calls, but it’s an eSIM to eSIM connection, so I can’t tell if it’s just using the old provider

[TheSterlinger]

Hi @Tester4500 ,

You can try to login on computer and you can click the send verification code to email button.

If you are unable to go on pc at this time then you can try waiting a bit clear your cookies and cache for your browser and go back. If the issue still persist then you can speak to a CS agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow · Accepted solution]

HI @Tester4500 

can you confirm if you can receive inbound calls? that will confirm if porting was completed

will also send you the number to porting support team which they can provide the porting status.  Please check your community inbox