Logging in to account shows nothing: no any account details

[gladstone865]

My login credentials are correct but after successful  logging in,  it does not show any account info. I can still reset the password and the profile seems correct, but still no account info after pwd reset.

[gladstone865]

Thanks. Re-tried using phone app, it goes to Activation page asking for picking SIM/plan/activate. But I already have SIM/account for 5 years and now the service still working fine and payment is made monthly.   It seems my login account and phone account are disconnected

[Dunkman · Accepted solution]

@gladstone865 

Website is finicky. 

Try a different web browser, clear cache or incognito mode.  

Or try a different device.  Or the PM app itself.