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Logged in but can;t see account info

JohnKingston
Great Neighbour / Super Voisin

I logged in to the website to update my credit card info for billing, but when I click on My Account nothing happens.  No account info is visible anywhere.  Is it a temporary problem or am I doing something wrong?  Thanks.

3 REPLIES 3

1awesome
Good Citizen / Bon Citoyen

If you just created a new account, you might not see anything.  I would also try to clear your browser cache and history.  If you dont want to do that, use private window/incognito mode.

 

TheSterlinger
Deputy Mayor / Adjoint au Maire

Try reloading and if that doesn't work then try signing with incognito tab. If still nothing then try submitting a ticket to a Public Mobile CS agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Sansan
Mayor / Maire

You can try to clear cache,  log out and wait 1 hour and log back in. If that still doesn't work, if possible try another device.

If still not luck, send a message to customer service representative at the link below. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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