Log in

[Elvcofine]

I forgot my security Question when trying to reset my password 

[Yummy]

---

@Elvcofine wrote:

I forgot my security Question when trying to reset my password 

---

Suggested Ticketing system might not work properly. If it fails first time to create a ticket, send a private message to the CSA by clicking here.

[popping]

---

@hTideGnow wrote:

HI @Elvcofine   In this case, you will have to open ticket with PM to have them reset for you

To open a ticket with PM support, click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot
Follow these these to get to ticket open page quicker:

1. type: Forgot log in information
2. Click "Contact Us"
3. Click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

---

@Elvcofine 

The knowledgeable members on this community forum are PM subscribers like you and I.  We cannot access your PM account.  This is the reason why other members on this thread recommended to create a support ticket for CSA to fix your issue.  Only CAS can access your PM account and they are PM employees.

[Anonymous]

@Elvcofine 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent 

• you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[notjooba]

For these kinds of problem you'll have to contact PublicMobile Support and open a ticket.

You can click on the chat bubble on the bottom right, you'll have to type "forgot log in information" then click on "contact us" , "submit a ticket" and you'll be able to submit a ticket in a new page

Hope this helped you, have a good day (:

[walker1]

@Elvcofine 

Send a private message to CS_Agent for help with that password reset.

[hTideGnow · Accepted solution]

HI @Elvcofine   In this case, you will have to open ticket with PM to have them reset for you

To open a ticket with PM support, click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot
Follow these these to get to ticket open page quicker:

1. type: Forgot log in information
2. Click "Contact Us"
3. Click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent