Locked

[Duke_35]

Ive been locked out of my account again how do i fix it. 

[Yummy]

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@Duke_35 wrote:

How do i enter my account onve its been locked. 

It only let me try my password twice before it locked me out. 

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You have to log in using you email and password. If you tried too many times with incorrect password, wait 1 hour and then try again.

If nothing works, contact agent

To contact CSA, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[Dunkman]

@Duke_35 

If you are locked out of account, you can try again in one hour to reset your password.  

https://selfserve.publicmobile.ca/forgot-password/

Otherwise, you can submit ticket for customer service agent help. It may take a few hours for CSA to respond. 

[Duke_35]

How do i enter my account onve its been locked. 

It only let me try my password twice before it locked me out. 

[cellphoneuser1]

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@Duke_35 wrote:

Ive been locked out of my account again how do i fix it. 

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Use the forgot your password link.  If no luck, open ticket and ask to get the password reset. https://widget.telus.tiia.ai/publicmobile/publicmobile.html