If you've tried the password reset function already and it doesn't wok, then your account needs a password reset with the help of a moderator.
Click this Moderator_Team link to send a private message for assistance. Include your e-mail address and phone number.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...
Password resets are time-sensitive, so be alert for any response from the mods, and don't delay once you get the reset message.
