Locked out

[Botsi16]

Why is account locked out despite payment?

[esjliv]

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@Botsi16 wrote:

No phone service x2days

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Hello @Botsi16 

If your account is in Suspended status, maybe your Autopay failed. Top up your account manually in Self Serve OR by calling 611 if you have a CC registered.

Then resume/reactivate services.

I would like the Moderators know if the autopay failure, if this was the case: https://www.publicmobile.ca/en/ns/get-help/articles/contact-a-moderator

If your Self Serve status account, says ACTIVE Try these tricks:

• reboot your phone
• remove and reinsert your SIM
• toggle into airplane mode, then back to regular mode
• do a RESET of your NETWORK Setting
• Try your SIM into another compatible phone
• check to make sure your phone is not Blacklisted: https://www.devicecheck.ca/check-status-device-canada/

[Anonymous · Accepted solution]

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
• or you can send a private message to Moderator Team  by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number,
  
• your phone number,
• your account 4 digit pin,
• your Email address,
• explanation to them nice Team and nice service.

      Good Luck

[esjliv]

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@Botsi16 wrote:

Why is account locked out despite payment?

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Hello @Botsi16 ,

Are you locked out of your Self Serve OR

Do you NOT have any services?

[Botsi16]

No phone service x2days

[hTideGnow]

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@Botsi16 wrote:

Despite payment on June 26

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@Botsi16   do you still have PM service on your phone? or is it just unable to access My Account?

[Botsi16]

Despite payment on June 26