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Locked Out - 1 Hour.

Priority
Deputy Mayor / Adjoint au Maire

I've been trying to access one of my Accounts for over two months now to Update the Payment Method, and every month I'm cut off and have to resort to vouchers for this line... I use the correct email and password, and everytime it says I've 'exceeded' something and have to wait an hour to try again... now I've waited weeks in between trying again, and everytime I try again it says the exact same thing! It's like it won't realize an hour has gone by ever. 

Whats the solution?

3 REPLIES 3

Hollister
Deputy Mayor / Adjoint au Maire

@Priority 

As suggested in another thread, resetting the pw again may resolve this issue.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Variety-of-Issues/td-p/1177935

Dunkman
Oracle
Oracle

@Priority 

You probably tried the various suggestion:

Different web browser, clear cache or incognito mode.  Or a different device.  

Did you try to reset the password?  

Handy1
Mayor / Maire

@Priority  Seems like you will need support to help you regain access 

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