2 weeks ago - last edited 2 weeks ago by Dunkman
Hello, my latest bill doesn't reflect my rewards deduction. All that shows now is $25.00 plus interest so the total is $28.25. Do I not get my rewards taken off anymore? Please explain.
Thank you
Gary xxxxx xxx-xxx-xxxx
2 weeks ago
2 weeks ago
Thank you to everyone that replied.
2 weeks ago
@HezzyBear - Please remove your number via the dropdown arrow and click on "Edit Post" as this is a Public Forum.
Recently Public Mobile has moved all customers to Points system, where you have to pay full price but you will get points instead of $$$ saved.
2 weeks ago
You probably missed the text or email Public Mobile sent you earlier.
PM retired the old reward system and everyone will be migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points
With this new system, you pay the full amount first (with Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down.
For what you can earn,
I have to admit not as good as before, but you are still earning, just in a slower pace
Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points
2 weeks ago - last edited 2 weeks ago
the old Rewards have been replaced with Points now. Once you've amased at least 15 Points, you must apply those Points be applied to renewal, add-ons or contests avialable that day.
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