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LG G7 One phone owners: Has anyone been able to connect with the network?

EOliveira
Great Neighbour / Super Voisin

I bought a pre-owned LG G7 One phone to use on the Public Mobile network. I figured it should be compatible with the network, as Public Mobile sells them too. However, I keep getting an error message, "Selected network (302220) unavailable".

- The SIM card worked flawlessly on my old phone  before and when I put it back in.

- I've done a factory reset on the new phone.

- I've double-checked my APN settings.

- I've turned Airplane mode on and off.

- I've restarted the phone every time I made a change.

Does anyone have this model of phone that works with Public Mobile?

Anyone have any suggestions of what else to try?

Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

EOliveira
Great Neighbour / Super Voisin

Thank you very much! Problem solved. I checked the IMEI and it came up as a blacklisted phone, as it was reported as lost or stolen. So it's not going to work on any network!

How disappointing as I bought it from the Best Buy Marketplace, not some guy on the street.

View solution in original post

14 REPLIES 14

z10user4
Mayor / Maire

 @EOliveira : Have a look at devicecheck.ca . Check which kind of network it's connecting to. You don't want GSM.

softech
Mayor / Maire

@EOliveira   is calls and text working and just not data?

 

LG is a odd brand and it has all kind of issue

 

Some people got it working after a network reset

 

Also try manual APN as specific below

 

https: // apn-canada.gishan.net/en/apn/public-mobile/lg-g7-one

(remove the space in the url above)


@z10user4 wrote:

 @EOliveira : Have a look at devicecheck.ca . Check which kind of network it's connecting to. You don't want GSM.


I agree with looking at devicecheck.ca, but when it comes to network type, the phone wouldn't be currently set to 2g as 302220 is Telus.


@softech wrote:

@EOliveira   is calls and text working and just not data?

 

LG is a odd brand and it has all kind of issue

 

Some people got it working after a network reset

 

Also try manual APN as specific below

 

https: // apn-canada.gishan.net/en/apn/public-mobile/lg-g7-one

(remove the space in the url above)


In this case, the phone won't connect to the network at all. This wouldn't be caused by an APN issue.


@EOliveira wrote:

I bought a pre-owned LG G7 One phone to use on the Public Mobile network. I figured it should be compatible with the network, as Public Mobile sells them too. However, I keep getting an error message, "Selected network (302220) unavailable".


As the phone is reporting this message, I believe that the network has been manually selected.  I would suggest to change it to automatic network selection.  

EOliveira
Great Neighbour / Super Voisin

Thank you very much! Problem solved. I checked the IMEI and it came up as a blacklisted phone, as it was reported as lost or stolen. So it's not going to work on any network!

How disappointing as I bought it from the Best Buy Marketplace, not some guy on the street.

View solution in original post

oh...  Luckily I think BestBuy has a good return policy (hope the same policy on it's market place)

 

 

 

 


@EOliveira wrote:

Thank you very much! Problem solved. I checked the IMEI and it came up as a blacklisted phone, as it was reported as lost or stolen. So it's not going to work on any network!

How disappointing as I bought it from the Best Buy Marketplace, not some guy on the street.


At least you know what went wrong, but Best Buy Marketplace might as well be "some guy on the street" and a marketplace seller could be pretty much anyone.  Yes, there are good sellers there, but there are bad ones as well. Besides, someone selling out of their garage doesn't make them a bad seller, just someone who doesn't sell at a high volume.

@EOliveira: Maybe the seller will refund you your money. You sorta have BestBuy behind you.

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