Known passwords not working- how to get into accounts

[Jennifer19]

Hello-

My family has several Public Mobile accounts, and I cannot get into any of them. The known passwords we set up are not working (these are saved in a password manager and I know they are correct). Our phones are working fine. 

I set up a new profile to get into the Community with a different email. 

How can I get into my account? What is the email or username for Customer support?  Thanks.

[Jennifer19]

I marked this question as "solved" but it has not been resolved yet. I am really hoping someone can help- I don't want to have to leave Public.

[Jennifer19]

Thanks. I logged in just a few weeks ago, and Eversafe has been set up for all the accounts. I’ve never had this problem- it’s so weird.

[Phil_Adelphus · Accepted solution]

@Jennifer19   You can contact customer service by private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will reply at the envelope icon top right or tap your avatar for Messages if you don't see an envelope.

Is there any chance you haven't logged in since last spring when Eversafe was introduced?