12-22-2019 11:59 AM - edited 01-05-2022 08:39 AM
Whenever I add talk and text for a 10 period add on, I have about a minute or less to talk. I hear a series of beeps and then I lose the call. Has anyone else experienced this and is there a fix?
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12-22-2019 02:11 PM
@pauldv wrote:Whenever I add talk and text for a 10 period add on, I have about a minute or less to talk. I hear a series of beeps and then I lose the call. Has anyone else experienced this and is there a fix?
Many people face this issue. For now, better contact moderators - click the "?" in lower right side of the page to talk with moderator. Type 'contact moderator" then follow directions. The person may help you with your case within 48 hours.
12-22-2019 12:19 PM
@pauldv Others have been reporting similar problems. It appears that there is a problem with the addon, best to submit a ticket to PM asap.
12-22-2019 12:03 PM - edited 12-22-2019 12:04 PM
@pauldv wrote:is there a fix?
@pauldv A temporary fix if you have mobile data working and/or access to Wi-Fi, you can always make calls to US and Canadian phone number for free over data using Hangouts Dialer for Android or Hangouts for iPhone. If you have access to incoming text, you can even have Hangouts/Dialer verify your PM phone number by sending you a code over SMS, and then have it use your regular PM phone number for outbound caller ID so your friends and family won't even notice the different. More details here.
(credit to @srlawren for this post)
12-22-2019 12:02 PM
Try to manually select one of the other carriers:
AT&T or T mobile
Or try rebooting your phone or network reset.
12-22-2019 12:01 PM - edited 12-22-2019 12:02 PM
@pauldv wrote:Whenever I add talk and text for a 10 period add on, I have about a minute or less to talk. I hear a series of beeps and then I lose the call. Has anyone else experienced this and is there a fix?
@pauldvDid you buy more than 1 us add on? Apparently there are issues like this with dropped calls as per some old posts by @srlawren
12-22-2019 12:00 PM - edited 12-22-2019 12:03 PM
@pauldv wrote:Whenever I add talk and text for a 10 period add on, I have about a minute or less to talk. I hear a series of beeps and then I lose the call. Has anyone else experienced this and is there a fix?
Try manually selecting either of T-mobile or AT&T whichever works best.