KOODO TOP UP i've been overcharged.

[conquistadorkab]

  Hi

                                                I'm new to Public Mobile, i signed up to pay $35.00 CA for 30 days. I pay that, which i don't understand why you took $40.25 and $79.10 CA?

[softech]

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@conquistadorkab wrote:

I living in Saint-John N-B Canada, it is my first time using Koodo.

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@conquistadorkab   You meant first time using Koodo or Public Mobile?

If you never use Koodo before and first time to use Public Mobile , I think you should open ticket with PM Support and have them to investigate.  The charge amount does not make much sense to us.  $79.10 is $68.78+tax in NB, PM usually does not have a charge like that..  

If you have not open a ticket with PM Support yet, please do so

[conquistadorkab]

I living in Saint-John N-B Canada, it is my first time using Koodo.

[HALIMACS]

I believe charges for Koodo services would display as KOODO MOBILE PAC, unless the OP was with Koodo as a pre-paid customer.

Were you possibly with Koodo pre-paid previously, @conquistadorkab ?

[softech]

@conquistadorkab   I believe you are in Quebec.  $40.25 is the correct charge.  $79.10  would be $68.80+tax.  Any chance you were with Koodo before you join PM?  I don't think the $79.10 is related with your PM account

[Anonymous]

 @conquistadorkab : The $40.25 is fine at 15%. But that $79.10 makes no sense.

[HALIMACS · Accepted solution]

That IS unusual if you only have ONE public mobile account on the $35 plan @conquistadorkab 

I would contact the CSA's to get the other one credited back.

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