2 weeks ago
I can't make a call out because it says I have not mins. In my plan. I didn't select pay as you go and I can't dial out.
Solved! Go to Solution.
2 weeks ago
happy that issue is fixed
2 weeks ago
I can't believe it's fixed. I changed the network to 3g and no networks were found. I changed to 4g in manual selections and selected Public Mobile and I no longer receive a message that I need to purchase additional mins. This problem is fixed.
2 weeks ago
hi @Earwax I saw this fix before , maybe give it a try
try change network to Manual and select Public Mobile , change the network mode to 3G and test. If it works, keep it with Manual but try network mode with 4G as well as Automatic
2 weeks ago
The weirdest thing dialing out a second time right after I received a message "Sorry you call be dial because you don't have mins.". I called the same number right after and the call connects. Something is wrong on the account. Should I create a new ticket with this new information? The original problem is there when I make the first call.
2 weeks ago
@Earwax if you need to make urgent call and you have wifi or data, download VoIP app like Textnow or Fongo and use it to make calls
but please first submit your ticket to agent
2 weeks ago
This is the first time having any issue and there is no way I could let anyone in my family to endure this. I'm want to tear my hair out because I want to make calls now and I can't. Can't talk to anyone no eta this is a huge problem.
2 weeks ago
hi @Earwax we are just customers like you. Submit a ticket early and get it resolved. Support usually reply in 2 to 4 hours
2 weeks ago
This sucks with no support. I did a network reset. Had to add the APN manually to allow data to work however I still get a message about mins on my account. I don't have a pay as you go account. People can call me however I can't call out because of the mins message received. How long does this issues take to get resolved ? I can't fix it.
2 weeks ago
Public Mobile is self serve. No phone contact. If you need help then you have to submit a ticket through the system.
2 weeks ago
@Earwax wrote:Yes, my account says subscribed. However when I try to dial out it says I have no mins on my account. All day I'm not able to make a call out. Why isn't there someone to talk to? This is very frustrating.
Did you reboot your phone?
If that did not work, try a network reset of phone Note: this will erase any saved Wifi passwords.
Unfortunately, there is no call centre or live chat feature with Public mobile. Troubleshooting advice offered by community members (customers like yourself) on this forum. Customer service agents are contacted by the ticketing system or private messaging.
2 weeks ago
hi @Earwax
does mobile data work??
you tried calling with a 1 in front of the 10 digits?? tried your sim in another phone?
if that does not work, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
2 weeks ago
I didn't select my problem was resolved.
2 weeks ago
Yes, my account says subscribed. However when I try to dial out it says I have no mins on my account. All day I'm not able to make a call out. Why isn't there someone to talk to? This is very frustrating.
2 weeks ago
You will need to contact customer service agent to fix your issue. Either via the following link:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If you are having a difficult time, then you can private message CSA:
Send a private message to CSA through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
2 weeks ago
@Earwax which plan did you switch to? Does your account show as subscribed?
Maybe a payment is required to resume service.
If no payment is required and all should be working fine, restart your phone.
If its still not working, use the chatbot to create a ticket or the support section.
2 weeks ago
I changed subscriptions.
2 weeks ago
Did you port your old number to PM or are you using a new number?