3 weeks ago
Good morning,
I signed up on Saturday, chose to go the eSIM route as my iPhone XR is compatible. I can see the payment came out of my bank account. I still cannot use my phone for calls and I cannot receive any messages unless I am connected to wifi. I have opened a ticket and have not heard anything back as of this morning. Also when I log into my account I see this which doesn’t make sense as I just joined on Saturday….. any ideas?
3 weeks ago
self solution removed
3 weeks ago
Received a response and my issue is now fixed. I now have data, sms and phone. The CS Agent said she had to activate my subscription….
3 weeks ago - last edited 3 weeks ago
I think this is a standard notice for renewal.
Check the shopping cart and see if it is your monthly top up. If it is just ignore the notice but confirm with a CS_Agent when they reply back to you.
3 weeks ago
@SarahJ1228 wrote:Thanks Handy1 - I did this Saturday. Just waiting for someone to reply with some assistance.
Saturday huh ?...time to message 'em again.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
3 weeks ago
@SarahJ1228 Sorry so you already submitted ticket .
After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
3 weeks ago
Thanks Handy1 - I did this Saturday. Just waiting for someone to reply with some assistance.
3 weeks ago
OP said they already opened a ticket 🤣
3 weeks ago
@SarahJ1228 Please
submit ticket with support . using the chat bubble bottom right of screen
If that doesn’t work you can always send direct private message to support .
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
3 weeks ago
Same here. Except that my account isn't on hold and 5G data works. But no calls and texts..