Issues with "Future Dating" your rate plan?

[Jeremy_M]

Hey Community,

If you're experiencing any issues with "Future dating" your rate plan, please reply to this topic and share your experience with us.

In doing so, are awesome Community and moderators will be able to assist you 🙂

Note: Please do not share any personal account information in your reply

Thanks,

Jeremy

[webshaun]

Hello. I too am not seeing my plan change take effect in my account (which should be today). I see that my next renewal date is in February, but I still have 6GB listed rather than 12GB. Please help me fix this!

[mhaider]

Quick question, since my plan changes on December 11th and the promo will be done by November 20th (I have already switched my plan in my account to the fall promo for the future date), if I have this issue after November 20th, will my future dated plan change be honoured?

[tylerp_105]

Everyone new to public mobile, remember this is how PM works.  The community!  However keep in mind the MODS are still every day people working their regular jobs.  Each one can only do so much in any given day.  Rectifying a problem is a case by case and WILL be dealt with when they get to it.

When it came to the plan change issue, it affected a lot of people.  Just send the MODs a private message with your phone number and issue.  Carry on with your day and continue to use your service.  They will eventually get to it and fix it.  The price is the same $120(6GB) and $120 (12GB) Please be patient.  Mine was fixed in a day.  I wasn't even looking at it as I wasn't going to burn all my data right away.  There is no clause anywhere saying your can't use any data or your renewal can't be changed.

[kwanhu]

thanks. I sent. still waiting for reply. 🙂

[Shazia_K]

Hey guys, 

I'm sorry to hear about this, 

I can understand the frustration related to this type of issue, rest assured that as long as you have service you don't need to worry we will manually change the plan for you guys. All you have to do if you have a similar issue with to this one right here: 

-Private message Me, @Mary_M or @Saray_O (only one person)

-Very important please include your Public Mobile phone number.

- In simple words, just specify which plan were you looking to activate. 

Thank you 

Shazia

[kwanhu]

I did get the future dating plan change last month. today should have my plan change but it keep the old plan instead.

CURRENT PLAN
90-day pass$120 per 90 Days
This plan includes: -
- 6GB Data
- Unlimited Provincial Talk
- Unlimited International Text
- 3 Choices

FUTURE DATING PLAN
90-day pass $120 per 90 Days
This plan includes: -
- Unlimited Provincial Talk
- Unlimited International Text
- 12GB Data
- Fall 2016 Promo

[dhananjayroy]

Hello,
This is the second time for a 3 months plan i have opted for Canada wide talk plan, international text and 12 gb data. But it is still provice wide talk, international text and 12 gb data. If this issue is not rectified i will surely not continue with Public mobile in future.

[bangaroo]

Was supposed to happen yesterday ( Nov 1st, my renewal date)

CURRENT PLAN
90-day pass$120 per 90 Days
This plan includes: -
- 6GB Data
- Unlimited Provincial Talk
- Unlimited International Text
- 3 Choices

Set up the system to change to

NEW PLAN
90-day pass $120 per 90 Days
This plan includes: -
- Unlimited Provincial Talk
- Unlimited International Text
- 12GB Data
- Fall 2016 Promo

Nothing changed 

[bangaroo]

CURRENT PLAN
90-day pass$120 per 90 Days
This plan includes: -
- 6GB Data
- Unlimited Provincial Talk
- Unlimited International Text
- 3 Choices

Set up the system to change to

NEW PLAN
90-day pass $120 per 90 Days
This plan includes: -
- Unlimited Provincial Talk
- Unlimited International Text
- 12GB Data
- Fall 2016 Promo

Nothing changed 

[BH604]

Hi there,

My plan renewal date was yesterday (Oct 31, 2016) and I had renewed using the future dating setting to the 12 GB 90 day plan. I got the credit charge today but I am still on the 6 GB plan according to Self-Service.

[dhillonjasmine]

Hi

Im on plan 90 for 90 and wanted to change it to 120 plan for 90 days with 12 GB data 

My Renew Date was today so I added money to account and it charged 90 and now says

new plan can be only changed in Jan

[teder454]

My plan did not change to the 12 gig plan at renewal on the 25th.  Am waiting patiently as I'm pretty sure the mods are buried by the work created from this latest offering.

[kav2001c]

Set request to Future Date Plan Change

Yet next Payment Due is for old plan still (?) and new plan shows 1 day after my bill date

Concerned plan change will not happen, or worse will double bill me (old plan then next day new plan)

[zhanglishan]

My new plan didn't kick in today.

[Pat_megron]

I checked this morning about the future dating when I enabled it on the 25th of October. My billing cycle ended today and expected the 12gb plan to kick in place of the 6gb plan.

Heeeelp

[aataulla]

Forgot to mention current plan

CURRENT PLAN
90-day pass$120 per 90 Days
This plan includes: -
- 6GB Data
- Unlimited Provincial Talk
- Unlimited International Text
- 3 Choices

Set up the system to change to

NEW PLAN
90-day pass $120 per 90 Days
This plan includes: -
- Unlimited Provincial Talk
- Unlimited International Text
- 12GB Data
- Fall 2016 Promo

But plan did not change

[aataulla]

Future dating did not work. I changed my plan to the new 4x3 = 12gb plan. The website acknowledged that I have a pending change but when I logged in to check today, nothing had changed and I got billed 😞

[rampantdragaon]

I have an other post,  this happened to me on the 30th still waiting for someone to have a look at it.  

len

old plan 

1GB Data

- Unlimited Canada-wide Talk

- Unlimited International Text

- 3 Choices (Grandfathered) / 3 Choices

New plan

4 GB Data

- Unlimited Canada-wide Talk

- Unlimited International Text

- 3 Choices / 3 Choices

probably should go on the 90 day promo

len