01-22-2017 03:33 PM - edited 01-04-2022 01:26 PM
Solved! Go to Solution.
01-29-2019 11:37 PM
If you activated two SIM cards and want to combine them or something similar, you will definitely need to contact moderator with the appropriate description of your problem. I would suggest that you remove your personal information from this public forum.
Send a private message to moderator through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-29-2019 11:05 PM - last edited on 01-29-2019 11:51 PM by SD08
iam having trouble using my sim card and new phine number i just activated it wont let me use it my number it gave me is xxx-xxx-xxxx. [Name deleted] please help i went and bought a new sim card to try transfer in case i mixed up the old sim i bought ith that i added 40 and activated it with the 40 dollor plan my new sim card is [SIM card # removed]. if you could transfer my number onto that thanks
Post edited to remove personal info. -SD08
08-28-2017 01:48 PM
@Inasen Just fyi: You have posted to an old thread. In future you will have more assurance of help by creating your own topic on the forum, or sending a private message directly to the moderators. Fortunately, they picked up your post today.
08-28-2017 01:45 PM
The dropdown menu is not working to select the Province
08-28-2017 01:41 PM - last edited on 08-28-2017 01:42 PM by Syed_S
08-28-2017 01:29 PM
Hi ,
I'm trying to transfere my number and i cant seem to do it 2nd step is not taking the phone number
01-22-2017 05:19 PM
Hi @gabrielprevost!
I sent you a private message 🙂
01-22-2017 04:22 PM - edited 01-22-2017 05:11 PM
I would go ahead and try it. If there are further problems, we'll deal with it as necessary. If you do encounter that problem, take a screencapture of it and post it here so we can see if there's something we can do. (Be sure to obscure any personal info from the screenshot before you post it.)
01-22-2017 04:06 PM
I will try this.
But... what I do if the drop-down list at the question "Select your local calling area" is empty.
Thanks
01-22-2017 04:02 PM
Try the activation without porting your number. After the activation is complete, you can always port later as both Raven_Jet and I have mentioned. Public Mobile has actually recommended to do it this way to avoid activation errors.
01-22-2017 03:54 PM
Thanks for your answer and sorry for not being clear enough.
I have some issues in the process of activating my PM SIM card I receive from them. I got stuck in the 2nd step of the activating process.
When I try to transfer my old phone number I receive the regex message and when I select to create a new number the drop-down list to select an area code is emply.
Hope my issue is more understandable now 🙂
Gabriel
01-22-2017 03:43 PM
01-22-2017 03:42 PM - edited 01-22-2017 03:44 PM
When you are activating, it is advisable to activate the SIM first (PM will give you a temporary phone number). Then, after you've made sure that your service is working (both incoming and outgoing talk/text/data), go to your PM self-serve account to port your old number in.
Alternate phone number is simply another number that PM can use to contact you if there are any problems with the activation. You don't need to enter anything here, because it is an old feature left over from when PM used to have live customer support by phone.