Did anyone have any issues after activation? This morning i subscribed for my mom’s phone on the promotion of $29(10 gb of data and all the other stuff that’s included including voicemail). Went through the subscription process and payment was successful. Told me to log into the PM app to complete the activation. Also transferred her number from bell. After the activation was successful including the transfer of her number the following issues occurred and still waiting:
1) can’t make calls but can receive calls
2) text and data(not wifi) is not working
3) can’t log into my moms my account or from the app
4) voicmail is not working or can’t setup her voicemail. Saying can’t connect. When I tried calling my moms phone I can leave a voicemail but calling the carrier voicemail just does not work.
5) tried dialling 611 and it says “account is temporarily suspended” and is asking to add funds(although the payment went through successfully at the time of subscription).
tried to submit a ticket but keeps giving me an error showing “Forbidden A1”. This error also pops up when trying to access my mom’s my account. Also tried to send a direct message to them through the community section but until now I am still waiting for an answer from them. If anyone knows or can help with these issues I would appreciate it. Thanks
