I recently purchased a $15 plan and SIM card. Once I received the SIM card I tried to connect it to my account but was unable to as once I signed into my account but I keep getting redirected to the payment plan screen. I tried multiple times and even went as far as to reinstall the app or try on your website but I wasnt even able to login on the website and the app still redirects me. As I have already payed for both the SIM card and mobile plan I do not know why your application keeps redirecting me
Hi @JeffZhu Going to be honest, the site sucks for signing up. Try this. Go into your browser settings, clear your cache, history and cookies. Then restart your browser. Then go into Cognito mode and try again. Let us know if this works.
