06-27-2019 12:49 PM - edited 01-05-2022 05:36 AM
I've been trying all morning to login to the selfserve site with no success. It's usually slow, but it's completely unresponsive right now. I can load the login page, but once I enter my credentials it is stuck (I've tried multiple browsers). I need to purchase a travel add-on before my flight in a few hours. Help!
06-27-2019 02:00 PM
@MarkCorrigan wrote:Agreed. A well functioning website and an iPhone/Android app would go a long way with customers, and probably encourage new business.
As I mention on other posts, most providers are doing away with apps. I just created a shortcut on my homescreen to the self serve page. It won't load faster but it does get me to the self serve site without typing the website in a browser. Just remeber to create the shortcut without the info filled in or it will load the page with autofill.
06-27-2019 01:27 PM
I was having trouble with it myself, but I did manage to get through and do what I wanted, so maybe it is just an overload on the system. Sometimes I will get the same thing with my school's website from an influx of people.
06-27-2019 01:14 PM
Seems fine, could be faster but it works.
06-27-2019 01:02 PM
PM system is very slow since yesterday. I can login to my account 30 minutes ago.
06-27-2019 01:02 PM
We save money due to cost cutting measures to service but also could be more people using the service and not enough resources to handle the demand at times.
06-27-2019 01:01 PM
Agreed. A well functioning website and an iPhone/Android app would go a long way with customers, and probably encourage new business.
06-27-2019 12:58 PM
You'd think they would invest a bit more on the hardware running the service that people use to GIVE them money.
06-27-2019 12:57 PM
@MarkCorrigan @lucas I guess it's just another day of subpar service with Public Mobile (oh the things we put up with for cheaper rates lol)
06-27-2019 12:54 PM
Same here, linked to mods on this thread
Hopefully we hear back soon. I'm visiting the US and need to add US roaming data for public transit and to get a hold my partner.
06-27-2019 12:54 PM - edited 06-27-2019 12:58 PM
@lucas wrote:I've been trying all morning to login to the selfserve site with no success. It's usually slow, but it's completely unresponsive right now. I can load the login page, but once I enter my credentials it is stuck (I've tried multiple browsers). I need to purchase a travel add-on before my flight in a few hours. Help!
Seems to be glitchy for the last 48 hours or so. Keep trying...it will eventually let you in.
You can try buying the US Roaming Add-on by calling 611 using the cc you have on file.
06-27-2019 12:53 PM
Both 'isitdownrightnow.com' and 'downforeveryoneorjustme.com' report that the website is up, but I am also having trouble accessing the site. It might just be a peak usage time for the website.
Just keep refreshing every ten minutes or so and I'm sure you'll eventually get into your account.
Hope that helps!