05-26-2020 01:17 PM - edited 01-05-2022 10:54 AM
HI - I bought two new SIM cards, one for each phone. One works perfectly, the other shows Invalid SIM. I have tried every recommendation on this site, and also tried using a different computer and network. I have run out of ideas. Any suggestions please?
05-26-2020 01:51 PM
@DurangoKid try these tricks to restart/ reset your phone service. You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.
4. Add $2 through One Time Payment to your account and restart your phone .
If they don't work, contact a moderator and ask them to to reset your service. There are 2 ways to contact the Moderator Team:
Keep an eye on the envelope top right of your screen. The mods answer will show up there. Stay safe.
Welcome to PM .
05-26-2020 01:33 PM
Did you use the suggestion proposed by @Triguy ? Try the bad sim in the other phone....see if it works.
05-26-2020 01:31 PM
Eachhas a separate account and email address, and both have separate Public Mobile accounts. Even though the SIM does not work the account has been established and Visa charged.
05-26-2020 01:21 PM - edited 05-26-2020 01:24 PM
@DurangoKid wrote:HI - I bought two new SIM cards, one for each phone. One works perfectly, the other shows Invalid SIM. I have tried every recommendation on this site, and also tried using a different computer and network. I have run out of ideas. Any suggestions please?
Make certain that each sim is a separate account and has a separate email address. You can use the same credit card though.
05-26-2020 01:21 PM
Make sure your phone is unlocked. Try swapping the sim into your other phone.
05-26-2020 01:20 PM - edited 05-26-2020 01:22 PM
Check to see if your cc was charged. If yes then try the sim in your phone.
If your cc has not been charged, there could be a lock on the sim. Wait one hour and try activating again.
If problems continue contact a moderator for assistance at this link:
https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator