09-04-2018 12:20 PM - edited 01-05-2022 01:39 AM
I purchased a SIM card and package at London Drugs.. Received a transfer confirmation email.. worked fine for about 3 hours... Then the SIM card when unregistered?? and it says it is invalid when I try to activate it again? I am not able to log into the self service or anything, but did get a confirmation email from there as well.
09-05-2018 10:03 AM
09-04-2018 12:34 PM
@mimmo wrote:I think you need to message the mods with your account details and account issue.
How can you get help with your account, activation, or service?
- Please contact the Community Moderator Team to get gelp with you account.
- They are Public Mobile support employees who can help with your issue (More details).
- Click here to send them a private message.
In your message please include:
- PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue
If you have a Porting issue, please also include:
- The number you want to port, PM sim number, old account number, old account name exacly as on bill
Don't know your pin?--provide any 3 of the following:
- Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount
How long until they reply?:
- Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time] from 9am to 7:30pm [Totonto Time].
- Messages are replied to during business hours and in the order they are received
- Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
- There is no need to send multiple messages.
Additional Useful Information:
- Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile
Maybe try to remove the sim card and re-install it. Reboot your phone too. The mods take a week to reply at the moment, so do a lot of troubleshooting before waiting. 😄
If you have another phone to test the sim card in, that's always a good way to show if its the sim or the phone.
09-04-2018 12:26 PM
I think you need to message the mods with your account details and account issue.
How can you get help with your account, activation, or service?
In your message please include:
If you have a Porting issue, please also include:
Don't know your pin?--provide any 3 of the following:
How long until they reply?:
Additional Useful Information: