International minutes add on

[Syedazahra1]

I have got add on of 300 international minutes. I also showed on my account. Whenever I try to use them it say no available minutes

[RossN · Accepted solution]

@Syedazahra1 Hi was it one of these countries you are trying to call? 300 International Long Distance Minutes - $15

Included countries: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France,Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela

[dust2dust]

The add-on offers a limited list of countries. It is not world-wide everywhere. What country are you trying to call? Are you adding 011 or + and the country code? If there is a leading zero in a country code or area code then drop it.