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Incorrect upcoming bill for my dad. $35/20GB being discounted by an additional $20.

H0P
Good Citizen / Bon Citoyen

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4 REPLIES 4

darlicious
Mayor / Maire

@H0P 

To avoid any possible issues with a $20 clawback of the credit maybe make a manual top up payment of $25 before renewal to ensure their are enough available funds in the account balance for renewal rather than risk a possible autopay failure if the system charges less funds to the payment card than necessary for renewal.


@dust2dust wrote:

Well I wouldn't say anything. 🙂 I guess the $10 was from a referral so next month will be $15-ish.


OP is a honest customer. I'm not as OP I guess. 🤣

Quigley
Mayor / Maire

@H0P 

That extra $20 credit showed up for another customer too, but PM got it and then removed it shortly after, before their renewal.

So don't be too surprised if it disappears before your renewal date.

 

If it doesn't disappear, that's great for you and think of it as an extra holiday bonus.

dust2dust
Mayor / Maire

Well I wouldn't say anything. 🙂 I guess the $10 was from a referral so next month will be $15-ish.

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