Incorrect ESN/MEID

[camille066]

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

I d like to know what are the next steps to resolve my issue, i have provided the correct MEID

thank you for helping out

[computergeek541]

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@camille066 wrote:

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

I d like to know what are the next steps to resolve my issue, i have provided the correct MEID

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Please note that the text message that Public Mobile sends about this contains incorrect information. Neither ESN nor MEID are used anywhere in Canada (neither have been used since CDMA).  If you look for such a number, you won't find it. It's the device's IMEI that's valid for the purposes of number porting.

[esjliv]

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@camille066 wrote:

It s for a phone number portage purpose

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@camille066  direct link to create a ticket for Porting Purposes here:

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM...

Or try the phone number supplied by @softech 

[Anonymous]

@camille066 

if you stuck with Transferring your old Phone Number,

Here’s how to contact Customer Support Agent by CS_Agent,

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link. 

• please include in your message,
  
• your phone number,
• which carrier,

[camille066]

It s for a phone number portage purpose

[esjliv · Accepted solution]

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@camille066 wrote:

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

I d like to know what are the next steps to resolve my issue, i have provided the correct MEID

thank you for helping out

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@camille066 

Seems you have instructions to submit a ticket...are you having issues with that process?

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

[softech]

@camille066   there is a number you can call and talk to someone with your porting status.  i will private message you the number.   Please check your Community Inbox, envelop icon on the top right of the page