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I was charged extra for this month payment

paradisal
Great Neighbour / Super Voisin

Hello,

 

How can I contact Public to fix my payment through phone? Today I noticed my plan was not renewed due to un-updated payment information in my account after changing my new visa card. So I updated it before my plan gets expired but I had to pay it manually this time. Now, Public charged me more than usual without using my reword I got over at least 2 years of being their customer. So how to fix it?

 

Appreciate your help in advance.

Sara

 

1 ACCEPTED SOLUTION

Accepted Solutions

S--S
Mayor / Maire

@paradisal 

sign in to Self-Serve, to review your account, if you found at Available Funds: $$ has the amount left, leave it for next bill cycle the will take it from there automatically,

or you need to Contact Customer Support Agent by CS_Agent ,and Explain your issue to 
them can solve your issue, they are nice service Team the will help you 100%.

 

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
    Click here to submit a ticket↗↗.

 

  • or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
  • please include in your message,
  • phone number,
  • account 4 digit pin,
  • Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST
    • Note: For public mobile No Support by phone call or Email.. only by CS_Agentprivate message..

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

View solution in original post

5 REPLIES 5

hTideGnow
Mayor / Maire

@paradisal wrote:

Hello,

 

How can I contact Public to fix my payment through phone? Today I noticed my plan was not renewed due to un-updated payment information in my account after changing my new visa card. So I updated it before my plan gets expired but I had to pay it manually this time. Now, Public charged me more than usual without using my reword I got over at least 2 years of being their customer. So how to fix it?

 

Appreciate your help in advance.

Sara

 


@paradisal   did the 2nd amount show up as Available Fund on My Account?  If so, it would be easier to let it stays there and PM will use the amount to pay for the next cycle

 

If you want to request for refund, you can open a ticket wtih PM, click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

 

  1. Start by typing "Overcharge"
  2. then click "Contact Us"
  3. then click "Click here to submit a ticket"
  4. you will then direct to another page to open ticket.

 

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

 

 

 

S--S
Mayor / Maire

@paradisal 

sign in to Self-Serve, to review your account, if you found at Available Funds: $$ has the amount left, leave it for next bill cycle the will take it from there automatically,

or you need to Contact Customer Support Agent by CS_Agent ,and Explain your issue to 
them can solve your issue, they are nice service Team the will help you 100%.

 

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
    Click here to submit a ticket↗↗.

 

  • or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
  • please include in your message,
  • phone number,
  • account 4 digit pin,
  • Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST
    • Note: For public mobile No Support by phone call or Email.. only by CS_Agentprivate message..

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

View solution in original post

paradisal
Great Neighbour / Super Voisin

Thanks. My Fund available is zero now after paying the plan. It seems the balance is automatically cancelled and I did not get off for this payment.

paradisal
Great Neighbour / Super Voisin

Thank you for the information. My balance is zero now after I paid this month bill. I will contact them.

 

pkaraa
Deputy Mayor / Adjoint au Maire

Contact support agents for any of the account miscalculations. They ll be able to fix after verifying your account and credit it back to you.

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