I want to cancel my activation

[candy462]

Hello,

I tried to sign up using the spare SIM card I had, but it seems I can't transfer my phone number.

Please, cancel the already processed payment of $32.48. Thank you.

Thank you,

SEO

P.S. If you need more information, let me know.

[DanielD43]

Can you access your account to cancel?
If not, file your complaint with Commission for Complaints for Telecom-television Services (CCTS) https://www.publicmobile.ca/en/bc/ccts

[candy462]

I think,

because my internet(telus) has a contract with my phone(koodo), my phone can't move to PM.

I want to cancel.

Thank you,

SEO

[softech]

@candy462 

check here again for the porting eligibility of your number (it is a Koodo site but the result is the same for PM:
https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do

PM is a prepaid provider and usually do not provide refund, but if your issue is your number cannot be ported, maybe they will help out, message PM support and discuss with them

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there