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I think my data usage is wrong

nj2004
Great Neighbour / Super Voisin

Hello,

 

My plan cycle just renewed yesterday (cycle july 25-august 24). My plan is 10.5G but my usage says I already used 5.63GB (4.87GB) however I barely used my phone and I don't see this reflected in my usage history. Could someone look into this. Thank you in advance.

 

Regards,

Nicola 

6 REPLIES 6


@nj2004 wrote:

Hi, I seem to be going in circles with the chatbot. How do I log this?

 


@nj2004 

 

use the easy way then, direct message:

 

   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

nj2004
Great Neighbour / Super Voisin

Hi, I seem to be going in circles with the chatbot. How do I log this?

 


@nj2004 wrote:

Unfortunately it didn't work. Appreciate your help though.

 


@nj2004   No worry, it's time to get PM Support involved then:

 

 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

nj2004
Great Neighbour / Super Voisin

Unfortunately it didn't work. Appreciate your help though.

 

cellphoneuser1
Mayor / Maire

@nj2004 wrote:

Hello,

 

My plan cycle just renewed yesterday (cycle july 25-august 24). My plan is 10.5G but my usage says I already used 5.63GB (4.87GB) however I barely used my phone and I don't see this reflected in my usage history. Could someone look into this. Thank you in advance.

 

Regards,

Nicola 


Maybe it didn't reset with yesterday's renewal?  Open a ticket using the chatbot.  Go here for information how.  https://www.publicmobile.ca/en/on/send-us

softech
Oracle
Oracle

@nj2004  There were reports that the browser cache might be the reason that it is not showing the most updated counter

 

Try to login from a Incognito windows and see if it showing the true usage.  Or try using a different browser (Edge/Chrome/Firefox)

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