I suspended my lost phone

[Shalalala]

Why can i NO LONGER access my voice mail?

I was able to before the change.

Oh I got a bunch of "if you  paid your bill"

my bill IS PAID, always

maybe admin can confirm the negative change is permanent?

Thank you everyone!

edited by computergeek541: inappropriate comment removed

[Shalalala]

Oh well. I just posted that I have five phones with plans. They are my families and sometimes they are misplaced and sometimes mom suspends them until they've done there chore. It was a nice option for them to at least be able to check their voicemail for important calls but now that is off the plate. Thank you very much for clarifying that!

[Shalalala]

Yes

That's not the problem. I have five phones with plans. I'm responsible for paying for the mall but obviously they are responsible for not losing or misplacing them

[softech · Accepted solution]

@Shalalala 

yes, voicemail service will also be suspended if the phone is suspended via Lost/Stolen

[Handy1]

@Shalalala  But you can access it now with phone with it un suspended. Active right ? And voicemail works 

[Shalalala]

When it was lost I suspended it and couldn't access the voicemail. So after I found it I thought I would try again suspending it to see if I could access the voicemail and I could not. As I've left at places before and suspended it and access the voicemail I thought what did I do wrong but it appears this option has changed.

[Handy1]

So is your phone suspended and lost . Or you just having issues with voice mail ?

voice mail settings 

https://www.publicmobile.ca/en/ns/get-help/articles/voicemail-faqs