I started a transfer of phone number from Koodo for a household phone. The transfer was interrupted

[Engelstad3]

I started a transfer of phone number from Koodo for a household phone. The transfer and new physical sim card was interrupted (waiting for the approval from Koodo) because of nighttime screentime blocks on that phone. Next morning the Public account information was all up to date with NEW sim card information, even though I hadn't installed it. No other prompts were forthcoming. So I inserted the new SIM card. No service. I had to reinsert Koodo SIM but have no answers as to what to do to complete the transfer. Phone number currently has Koodo SIM card, but Public account shows the new SIM card number. HOW DO I COMPLETE THE TRANSFER?

[computergeek541]

self solution removed

[Engelstad3]

I spent 8 hours that day trying to get the help I needed. Ultimately "tech department" did whatever they needed to do to get the phone number up and running. I had finally reached and got a response from the right person at Public, and then just had to wait for the connection and the confirmation. Fortunately I didn't have to wait the full "24-72 hours". Thanks for that initial step!

[slusagm]

Message PM and they can help. 

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Diane_Engelstad]

I sent another query under Diane_Engelstad because I couldn't seem to get back here. Porting team (live person) was not able to help, but confirmed that everything should be up and running, even though it still says "no service." I can't get Public's Bot to do me any good. SIM card is in but not activated, for some reason. I even tried another device with the sim card. What's next, in order to start service?

[hTideGnow]

HI @Engelstad3 

the port was likely not done yet.   But PM porting support team can provide update.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

[slusagm]

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them