I open two accounts, but been charged for 3 accounts

[xinshu2008]

I opened two accounts on April 23, but I had been charged for three 28.25 on April 23.   No idea how that comes. 

The transaction authorization number number as following:

493765

421129

461230

[JL9]

Once you get it sorted out it would be much easier to put the 28.25 in the balance of one of the accounts of your choosing to cover the next renewal, so that account wouldn't ding your card again until late June

[esjliv]

@xinshu2008  - We are all customers and members like you here, and have no access to your accounts.

Do you see the extra funds sitting in either of your self serve accounts Available Funds balance?

https://selfserve.publicmobile.ca/Overview/

Or, check your transaction history: https://selfserve.publicmobile.ca/Overview/payment/Payment-History/

If so, these funds will be used first on your future renewals. Otherwise, if you do not see those funds anywhere applied to your accounts, the see @softech to connect with Public Mobile representatives to get things sorted out.

[softech · Accepted solution]

@xinshu2008   do you recall if there was any error while you opened the 2 accounts?  It could be that you got an error with one of the activation but PM charged you already and you weren't aware

No problem, it's an easy fix, just open ticket with PM Support, provide them the account information  on both accounts and they can find the odd out and provide refund and move the fund to one of the two accounts you have now and then can be used for next renewal.  

to open ticket with PM: 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there