I need to make the payment

[Fatemehabdian]

Hi, 

I forgot my password to pay for the month and now I am not able to login. I don’t know my secret answer to the question. Please help

[VIP_Tech]

Hi @Fatemehabdian 

get in touch with  Customer Support Agent (publicmobile.ca)

will reset.

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

[BEER]

Re-set your password.

[BKNS27]

@Fatemehabdian 

Use your email address to login to your Self Serve account and click on Forgot Password.

Or click on the envelope icon and private message a CS_Agent to help you access your account.

[Meow]

If you forgot your password and cannot reset it as you forgot secret answer, too contact agent for assistance:

Send a private message to the CSA by clicking https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You’ll need to be logged into your Community account for the link to work.

Be ready to provide account information to CSA to confirm your identity.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.