I'm trying to activate sim

[theryguy]

Hello I bought a voucher and a sim card but I cannot use the voucher to activate how do I add funds with my voucher

[softech · Accepted solution]

@theryguy 

yes, you can use your voucher to activate  but not on the Activation portal directly. It involves a bit of work:

1. Open ticket with PM support by direct message them:
   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
    **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there
2. PM support reply and ask you for the sim card number, an email address used for the activation (login for My Account).   
   They will activate the account with the sim card.  The account will have status SUSPENDED. 
   PM Support will then sent you the login and password. 
3. Once the account is setup, you can login to My Account and load your voucher to finally activate the service.