I have forgotten the login password.

[LizSaam]

It's been so long since I joined public mobile that I have forgotten my password. I need to get into my account to switch my credit card as my previous one has been switched from Capital 1 (Costco) to CIBC and may soon not work. Please help me reset my password. I also need to reset my email address from yahoo to google as yahoo is no longer used. Please advise!

[JK8 · Accepted solution]

@LizSaam 

Have you tried the Forgot your password link?

Contact a CS Agent if still problems.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.