I have been charged twice for an add on?How can I get a refund ?

[Lilolil1]

I’m unable to submit a ticket there is an error message .  I need to be refunded because I’ve been charged twice 

[Lilolil1]

I go to messages and hit the pen button and cannot find the sender csagent ????? Why is it so hard to contact someone 

[computergeek541]

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@Lilolil1 wrote:

I’m unable to submit a ticket there is an error message .  I need to be refunded because I’ve been charged twice 

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Banks regularly show the same transaction as both pending and posted at the same time immediately after transaction finalization. Ensure that that both charges aren't referring to the same thing.

As for opening a ticklet, please send a private message to CS_Agent:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437