@nirmalayadav - if you still see the funds in your Available Funds area, then you did not successfully add the addon to your account. Those funds will be used first on future renewals, so you can leave the $'s there.
Otherwise, if the addons were added successfully to your account, see method to contact CSA as already provided.
Customer support agents are to be contact by using the official ticketing process at https://widget.telus.tiia.ai/publicmobile/publicmobile.html . The above mentioend method through private messaging is only there as a backup and will result in slower service/response.
If you are planning on continuing your PM service you may want to ask a CSA to just put the wrong add on charge back into your available balance for your next renewal or add ons. If you are going to another provider they may be able to process a refund depending on the circumstances
There are International calling to specific countries from Canada or US Roaming calling while you are in the US.
You will need to contact a CS_Agent if you purchased the wrong Add-on. It amount can stay in your account as credit or you can ask for a refund but will take up to 30 days to process.
