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I had an epiphany... re: I am adding a 3rd issue - 2 major issues with service

NT3
Good Citizen / Bon Citoyen

Hello Friends, as I was thinking about the issues I am having I remembered I started having issues when I came back to Canada, and when I brought them to the attention to my provider in USA they mentioned my device does not work on their global network they refunded me the difference between Canada+USA plan and kept me on USA only until I switch to a local provider... so I am thinking that PM network does not support my device, I put in my name for the jackpot Samsung and when I win that should take care of all my phone issues.

Happy Canada Day to all of you wonderful people!

 

 

Hello, I definitely have problems but can't pinpoint if it's the phone or the service or both - added to the ones below, I was on a call with someone in Vancouver BC (I made the call), after they answered the communication was totally gone - couldn't hear anything, the phone was dead - but the phone icon on the top of the screen showed that the phone is sending / receiving??? signals

I do not know how to proceed. I already chatted with Public Mobile tech support but couldn't determine for a fact that the issue was resolved - they can't make calls to verify... I can't stay with reliable phone for long and may need to switch away from PM and make sure where ever I go have live tech support I can talk to. Help!!!

 

I have those 2 issues that are very serious:

1. callers get a message: phone unreachable -  the call was made from my bank on  a land line, and the bank is in the same city so not even long distance

2. can't answer calls coming without caller ID - I see the 3 colored boxes and I tried swiping up the green box to answer (light tap it, heavy tap) the boxes disappear and the phone keeps ringing without showing the phone dial

My phone is:

moto g(7) power
unlocked

model: moto g7 power

android version 10

I couldn't reach a live technical support person, it's important that I resolve those issues as quickly as possible because I am expecting official government calls. Thank you and have a wonderful day

 

1 ACCEPTED SOLUTION

Accepted Solutions

esjliv
Mayor / Maire

@NT3 - I see you changed your original post, are you looking for customer support contact methods? There is no one to talk to, all support is online through messaging.

 

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

 

 

View solution in original post

18 REPLIES 18

softech
Mayor / Maire

@NT3   first remove your IMEI number.  This is a public forum and it is dangerous to post here

 

softech
Mayor / Maire

@NT3   First , how long you joined PM?  Did you port your number when you joined

 

for your 2nd issue, you sure you didn't block calls from unidentified callers?  it is a setting on your Moto phone, check this:

 

https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/152148/~/block-calls-and-texts--...

NT3
Good Citizen / Bon Citoyen

Thank you so much for the heads up, I edited the post and removed it. Best Regards

 

Meow
Mayor / Maire

Check if you are blocking 'unknown callers' in your phone app.

NT3
Good Citizen / Bon Citoyen

Hi Softech, I attempted to follow the instructions but the options to block / unblock are not visible on my phone!

NT3
Good Citizen / Bon Citoyen

Hi I just started with PM a couple of months ago and did not port my phone number. I had motorola G7 unlocked from before, so just changed SIM

softech
Mayor / Maire

@NT3   can you receive text from banks? just not calls?

 

Also, try to get a 2nd phone and test it.  Would like to confirm if it is an account issue or your phone

You joined couple months already, was it always a problem ? or just happen lately?

 

NT3
Good Citizen / Bon Citoyen

@softech wrote:

@NT3   can you receive text from banks? just not calls?

 

Also, try to get a 2nd phone and test it.  Would like to confirm if it is an account issue or your phone

You joined couple months already, was it always a problem ? or just happen lately?

 


Hi Softech, I only noticed lately the boxes issue, and only yesterday the unreachable issue. Those types of calls come from businesses or government and they assume you are not around. It's only because I contacted my banker saying I waited for the call that they informed me of the problem... as you can see, it can be a major issue

NT3
Good Citizen / Bon Citoyen

My bank does not send text msgs, and US banks now send me emails instead of msg