Community

Jess420 · 2 weeks ago

I got charged by Public mobile 27$ random dollars when the I do not even use their service at all. And quite conveniently there is no customer service.. very dissatisfied.

hTideGnow · 2 weeks ago

hi @Chalupa_Batman it happened.

I would only say problem like this seems to be less in the past year

Chalupa_Batman · 2 weeks ago

@Yummy wrote:
- Maybe somebody hacked your credit card?
- Maybe somebody is using your card (family?)
- How do you know it is public mob charged you?
PubicM will not charge random people with any charge unless it has their credit card credentials.

I tend to disagree my friend. There have been folks here who have reported extra charges to their credit cards for accounts that weren't theirs. Heck, I've even heard of Public Mobile giving members active accounts to other customers.

Hey @Jess420 . This is very simple. Don't even bother dealing with Public Mobile as it will be more of a headache dealing with them. Just contact your bank or credit card company and have the fees reversed. Simple as that.

@hTideGnow wrote:

hi @Jess420 you use Telus or Koodo?? sometimes they use PM to make the charge

Whaaaat?

hTideGnow · 2 weeks ago

hi @Jess420 you use Telus or Koodo?? sometimes they use PM to make the charge

or open proper ticket with agent

please submit a ticket with CS Agent by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Yummy · 2 weeks ago

- Maybe somebody hacked your credit card?
- Maybe somebody is using your card (family?)

- How do you know it is public mob charged you?

PubicM will not charge random people with any charge unless it has their credit card credentials.