I forgot my email for self serve. how can i recover it

[IsidroFuertes12]

or is there another way to get my account number? Thanks

[esjliv]

@IsidroFuertes12  - have you ever created a self serve account before? If you activated in-store, you may not have done this yet.

If your account is active, you can register for a Self Serve account here:

https://selfserve.publicmobile.ca/self-registration/

[BKNS27]

@IsidroFuertes12 

When you create your account, did you use the same email address?

Just click on your avatar then click on My Settings and it will show your email address.

[NDesai · Accepted solution]

@IsidroFuertes12 Do you have a rough idea what the email might me? If yes, login to all your known email accounts and look for a welcome email sent by Public Mobile when you activated. If you can't get find that, you will need to contact CS_Agent to get your account verified and get the email information. 

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[Timer]

@IsidroFuertes12 

contact to support team by CS_Agent to change email.