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Dave53 · 3 weeks ago

I recently activated a new subscription, transfer from Virgin Mobile.

Problem - I do not receive nor can I send SMS

Voice calls and data work.

Dave53 · 3 weeks ago

Thanks

BKNS27 · 3 weeks ago

Best to contact a CS_Agent by Submitting a Ticket for an agent to help you.

Dave53 · 3 weeks ago

I did reply the text with YES before switching in the new SIM. Also tried rebooting with no resolution unfortunately.

Thanks,

Dave

BKNS27 · 3 weeks ago

Sounds like a porting issue common with not replying to the text confirming with YES within the 90 minute window with the old SIM in your phone.

If you did reply, reboot your phone by powering off then back on.

If you didn’t reply, you need assistance of an agent to complete the porting for you by Submitting a Ticket on Chat icon.

JB_8992 · 3 weeks ago

I have the same problem, looks like a lot of people are. Best bet is to submit a ticket for an agent to assist by going through the chatbot

It's been about 36 hours waiting for a response so far for me after submitting a ticket so be prepared to wait a bit.

Handy1 · 3 weeks ago

@Dave53 Yep many having same issues , public mobile is struggling with new activations

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

I do not receive sms