I disabled my auto payments and still charged

[Darylhann]

Is there anyway to dispute a charge. I haven’t used The phone plan which they can see and they have charged me for next month even though I disabled auto pay multiple times 

[gpixel]

@Darylhann 

it's a known issue. best solution would be to fully remove the card or enable the lost/stolen feature in one's account

[dust2dust]

@hairbag1- I think there's always value in the gathering of evidence to make the case against the agents just shrugging and saying sucks to be you and closing the case.

[BKNS27]

@Darylhann 

Hmmm that is strange that it was turned on after you turned it off. Definitely contact a CS_Agent through private messaging on top of this page (envelope icon) and ask for a refund.

[hairbag1]

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@Darylhann wrote:

I had it turned off but then I was notified that I was charged again which made me realized they had turned it on again

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Not much anyone here can do to help with that except provide link to CSA for their help.

Watch the little envelop icon on top right side of page will be highlighted when they respond.

[dust2dust]

When did you turn it off? There was a poorly executed roll out of a new system not long ago. Maybe the system turned it on.

[Darylhann]

I had it turned off but then I was notified that I was charged again which made me realized they had turned it on again

[BKNS27]

@Darylhann 

Did you disabled AutoPay just before or after your renewal date?

If you disabled it before the renewal date then contact a CS_Agent to investigate and ask for a refund.

If it was after then it will charge you for the entire 30 days but you can still explain that you want to disable AutoPay.

[hTideGnow]

HI @Darylhann   PM is prepaid service and usually do not provide refund.

however, if you are sure you disabled Autopay and it was a system error, then yes, open ticket with them and hope they can do something:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[MrSpock]

@Darylhann Hi to explain your situation and ask for a refund contact a cs agent you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH

[hairbag1]

You'll need to contact a CSA to get a refund, if what you say is correct.

https://www.publicmobile.ca/en/bc/get-help/articles/contact-an-agent

[Yummy · Accepted solution]

Bring this issue with agent. You cannot disable autopay multiple times; it is like switch - it is either ON or OFF.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner of Community page. It will show Number of unread emails.