I cant change m'y old phone number

[Pierremo]

Hi i change from koodo to public and im not able to keep my old phone num!!they give me à new one and i cannot transfer to my old one !!help

[Carld123]

@Jarod

From koodo prepaid or post paid?

[Jarod]

Neither can I! Please help!! I as well am trying to change over my number from Koodo

[Anonymous]

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@jacqueline74 wrote:

Hi I was wondering if you got this fixed as I am trying to do the same thing and it’s not working

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Oh hi there. You made it. You had sent me a private message and I suggested for you to post here in the forum. Here you are.

Have you been to the Plan & Add-ons / Change Phone Number in your self-serve?

[jacqueline74]

Hi I was wondering if you got this fixed as I am trying to do the same thing and it’s not working

[mike-tile]

I can't transfer my old phone number too. Please help! Thanks!

[Martin]

Hi @Shazia_K,

You're welcome.

Cheers!

[Shazia_K]

Hello @Antonia85,

I'm sorry to hear about your issue, I tried looking into your account and I haven't find any porting number? can you please send me the number that you were trying to port in along with the account number from your previous provider? Note that if the phone line is inactive with Rogers we won't be able to port in the number.

I am waiting for your reply to my private message. 

Thanks @Martin 🙂

Shazia. 

[Martin]

Hi,

Can you call out when using a phone with a PM SIM card?

The reason I ask is that, if you can call out using a PM SIM card, but your incoming calls are going to Rogers' voicemail, that means that the port is not complete. If you still have the Rogers' SIM card, use it in the phone, instead of the PM SIM, and you should be able to make and receive calls on the Rogers' network. When you can neither make nor receive calls, that means that the porting process is complete.

Do not DEACTIVATE your Rogers' account. If you do, you will lose your number.

@Shazia_K: Would you please attend to our friend's problem. Thanks.

To @Antonia85: Shazia is a community moderator. She starts work at 9 a.m. EST on Mondays.

[Antonia85]

Well I had transferred it over to public mobile a month ago. But since I had to re-register to self serve. My Rogers number is no longer working. So now I cannot get calls and I use that number for work

[Martin]

Hi @Antonia85,

Specifically, what problem or problems are you facing in porting your Rogers' number?

[Antonia85]

I'm trying to transfer my Rogers number over. Please help

[Pierremo]

Thanks

[Kalla_A]

Hello @Pierremo,

I will help you right away, do not worry you should be able to transfer your Koodo number as long as your Koodo account is still active and in good standing 🙂

I will send you a message shortly so we can fix this.

Cheers,

Kalla

[NDesai]

Make sure you are not using the same email you used with koodo. 

Community staff can look into your issue and try their best to resolve. 

@Shazia_K @Kalla_A