@Pat1985 - Do you have a data blocker enabled? Please disable it. Also enable cellular to use data on your Public Mobile plan within your phones settings.
If it doesn't work, maybe try the APN settings to be this:
On iPhone set it to sp.mb.com
Or within this help article for android devices:
- Make sure your phone is unlocked. If it’s not, contact your previous wireless provider
- Check that your device is compatible on our network; for more information check out this article
- To access 5G network speeds, ensure you have a compatible phone, your phone’s software is up-to-date and you are connected to the Public Mobile 5G network where available.
Next, check your APN settings (Android Phones Only):
- Open your phone’s settings and tap:
- Access Point Names
- New APN settings
- Verify the following field match:
- Name: Public Mobile
- APN: sp.mb.com
- MMSC proxy: mmscproxy.mobility.ca
- MMSC: http://aliasredirect.net/proxy/mb/mmsc
- MMS port: 8799
- MCC: 302
- MNC: 220
- If you had to make any changes, save them, reboot your phone, and you’re good to go! Make sure to enable data in your phone settings
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Also try the SIM card in another phone / device, if it does work then it is your phone's SIM tray / reader, but if it doesn't work please contact CS_Agent:
Submit a ticket via Chatbot:
If you just want it quick and easy, here it is:
⬇️ Click the link for an Agent * ⬇️
https://urlshortner.tiia.ai/xYpc_I
If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox
