I can't renew my plan because to access my online banking I need a PIN sent by SMS

[mattypants1]

I tried to resolve this online, bu the chat has no humans, and the link to submit a ticket is a 404 error in all my browsers.

[mattypants1]

Thanks, I submitted a ticket in PM. Thanks for the fast response.

[hTideGnow]

HI @mattypants1 

you have no service on your phone and cannot receive bank 2FA?

to open ticket wtih PM, please message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[xmx]

Go to Telus store to buy a voucher. Then call 611 to load the fund to renew.