I can't login

[joanna1219]

I couldn’t make it to make payment since I can’t login to my account. I’ve changed my password a hundred times but it didn’t work. I believe my phone plan was deactivatedI’ve already had a sim card, and I’d like to use this one.

[Timer]

@joanna1219 

if you need ASAP to make payment you can go to Shell Stations to purchase vouchers and add to your account by call 611

once connected press (1) then (1) again and enter the 12 digit PIN #,

Official list of retailers location sell vouchers:  https://www.publicmobile.ca/en/on/payment-voucher

until the system complete updated soon,

or contact to support team by CS_Agent  to reset password,

[dust2dust]

What recording do you get calling 611 with that sim in your phone? When was your last payment?

[softech]

@joanna1219   If you can still make Change Password request, you account should be here still 

To confirm, call 1-855-4PUBLIC, enter your phone number and see if the system can locate your account

You might want to open ticket with PM Support to try to reset the password and sort it out for you

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[RossN]

@joanna1219 hi if you are having that many issues alot of people are, 

 contact a cs agent so they can reset your email

1.  you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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