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I can't login to pay my account

bowman_clinton
Good Citizen / Bon Citoyen

won't allow me to pay online

11 REPLIES 11

bowman_clinton
Good Citizen / Bon Citoyen

Yes appears I'm a day late, just trying to setup auto pay

bowman_clinton
Good Citizen / Bon Citoyen

Yes, I'm a day late, I just want to pay the bill...seems impossible somehow?

bowman_clinton
Good Citizen / Bon Citoyen

When I try to reset the password it won't let me and says this 

 

There was an error resetting your password. Please try again later.

Hi @bowman_clinton 

 

did you try to reset the password yourself or open ticket with CS agent?

 

I think you should open ticket with CS agent to reset the password first

Then you can use Private or Incognito mode to ty login 

bowman_clinton
Good Citizen / Bon Citoyen

Yes looks like, it went over a day, the next day I tried to login and pay, and locked out...

darlicious
Mayor / Maire

@hycm53 

I was able to login just after I posted....I decided I best check if that was the issue.


@darlicious wrote:

@hycm53 

Self serve was available at the time the OP posted.


Is it ? I tried login at 6:00 morning eastern time before, but never get thru. Have error messages something like this one" Can't find page".

darlicious
Mayor / Maire

@hycm53 

Self serve was available at the time the OP posted.

hycm53
Mayor / Maire

@bowman_clinton wrote:

won't allow me to pay online


PM website will be down at midnight eastern time until at 7:00 morning eastern time , you can try the other time. If you live in west you should avoid this time period to login.

 

Since PM website has caches issue, so clear caches , cookies then using computer and private or incognito mode browser to login. For some mysteriously reasons, mobile device some times hard to login, so don't use mobile device to login.

BKNS27
Mayor / Maire

@bowman_clinton 

Try clearing the cache, cookies and go incognito on your browser before trying to login to your account.

darlicious
Mayor / Maire

@bowman_clinton 

Is your renewal tonight? Are you currently suspended without working service?

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