I can make calls, but not use data

[mhoye]

My phone can't seem to get a data connection or send texts? I'm not sure what's going on; I've got a 6GB plan and the phone doesn't think I've used nearly that much, but I can't send SMS either. I've done the on-phone troubleshooting, and throwing a few bucks at an extra 200MB to see if that was the problem hasn't got me data or my SMS' back. What are my next steps?

[Luddite]

@mhoye Sorry for this, but the brain  box just remembered one other procedure that has helped others with no service after full payment. To wit, 

1. login to your account >> Plan and Add-ons >> Lost/Stolen Phone >> click Suspend Service >> logout

2. login to your account >> Plan and Add-ons >> Lost/Stolen Phone >> click Resume Service >> logout

3. wait a few minutes, reboot your phone and check for service

[Luddite]

@mhoye I have a rather long checklist for this issue. You may want to give some, or none, of them a try while you are waiting for the modearors; apologies for not deleting the ones you have already attempted. 

- cellular data turned on?

- confirm data is included in your plan and not used up (if you can't see data under Data & add-ons it's all been used)

- if dual sim use LTE/3G slot

- is it all apps that use data or just the browser not connecting?

- toggle airplane mode off/on

- remove sim for 5 minutes, then install and reboot

- go to settings, then general-profile and delete any profiles; details for iPhones here https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/FYI-iOS-and-APNs/m-p/323130/highlight/true#M24565

- check network is not set to 2G; use auto, 3G, or LTE

- check for operating system updates

- APN settings correct Public Mobile giffgaff

- delete current APN, and re-enter settings

- remove any VPNs

- reset all network settings; you will need to add back wifi passwords after that.

- try sim in another phone and a good sim in your phone

- phone make/model?

- LAST desperate measure when all else fails; erase all data and restore phone to factory settings

On the SMS issue, another forum I monitor suggests the following cure: 

• Go to Settings

• Then go to Mobile networks and select a network other than Public Mobile, Telus, or Koodo

• When you exit the menu the phone should lose the network.

• Repeat the process and select Public Mobile as your mobile network.

This procedure will force the update of the message centre number. You can verify it in your message settings.

[mhoye]

Mod team it is. Thank you all for your help.

[Lieux]

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@mhoye  a écrit :

To clarify: these settings are correct per both the documentation and by comparing the phone that isn't working to the second phone next to it, with a different public mobile account, that is working correctly. Thank you all for asking me to check the phone, but I did not change the settings on this phone when this stopped working as of about a week ago.

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If nothing help you need to write a message to the moderator for more help here...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 give them details of your problem and be patient waiting time is few hours to 2 days.

[Lieux]

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@mhoye  a écrit :

To clarify: these settings are correct per both the documentation and by comparing the phone that isn't working to the second phone next to it, with a different public mobile account, that is working correctly. Thank you all for asking me to check the phone, but I did not change the settings on this phone when this stopped working as of about a week ago.

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Alright ...did you try the bad sim in the good phone and the good sim in the "bad" phone?

[mhoye]

To clarify: these settings are correct per both the documentation and by comparing the phone that isn't working to the second phone next to it, with a different public mobile account, that is working correctly. Thank you all for asking me to check the phone, but I did not change the settings on this phone when this stopped working as of about a week ago.

[Lieux]

@mhoye for your SMS..I have read this for the settings...the SMSC number for Public Mobile is 16475800172. Can you see the settings for SMSC in your phone? 

[Lieux]

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@mhoye  a écrit :

They're correct, and they're unchanged as of a few days ago when this stopped working.

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Ok.. which plan do you have?

[mhoye]

They're correct, and they're unchanged as of a few days ago when this stopped working.

[Lieux]

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@mhoye  a écrit :

I've reset the network settings, and the APN settings are correct.

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Like that???

[mhoye]

I've reset the network settings, and the APN settings are correct.

[Lieux]

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@mhoye  a écrit :

My phone can't seem to get a data connection or send texts? I'm not sure what's going on; I've got a 6GB plan and the phone doesn't think I've used nearly that much, but I can't send SMS either. I've done the on-phone troubleshooting, and throwing a few bucks at an extra 200MB to see if that was the problem hasn't got me data or my SMS' back. What are my next steps?

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You can check your APN settings for your data..here...https://apn-canada.gishan.net/en/apn/public-mobile

[TheOldVR]

Hi There,

What kind of phone do you have?

Have you tried resetting your network settings?