I buy 34.9/50G plan on front page, but only show 40G in account

[kevinpan]

Why

[Sansan]

Unfortunately, a lot of glitches and errors lately.

Could be just another one of them because there is no 40GB at at $34 currently.

[kevinpan]

I am new user, just buy it today,   I will wait couple days to see what happen.

[NetworkNinjaOG]

Are you a new user or current subcriber?
If current subscriber, when I switch my plans I select "on renewal" meaning next billing cylce it will update your subscription plan.  Did you select that?

[Sansan]

Yeah.

It's showing as if there are 2 separate plans on your screenshot. But I wouldn't worry about it. refresh your screen. Keep that page and after a few days if it's still the same then message cs agents.

[hTideGnow]

HI @kevinpan 

i think you have everything to submit a case with PM.  Keep the screenshot and send them

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[kevinpan]

Just buy today,  this is screenshot of my account,  it is quite strange.

t

[Sansan]

Clear cache to see if information changes. When did you purchase it? Log out and log back in and see if the information is still the same. If so send a message to cs agents to investigate. 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html